How Can We Help?
At Mitra9 Brands, we are committed to providing the best possible service and support to our customers. To ensure a timely and efficient response, we request that all inquiries be submitted through our Contact Form.
Contact Detail
Still Have Questions?
We’ve tried to answer the most common questions, but we can’tanticipate every scenario. Don’t hesitate to contact us. We will answer all your questions.
If you’re having trouble placing an order, tracking a delivery, or with the product you received, use the above contact form or send an email to support@mitra-9.com. We’re ready to listen, and we’re committed to making things right.
In addition to buying online, you can find Mitra9 products in retail stores nationwide. Better than that, we make it easy to find a store near you with our store locator tool.
Yes, you must be at least 18 years old to buy our products, and you must be 21 or over to buy Kratom in some states. A few cities and states ban online Kratom sales entirely. Not to worry. Our Terms and Conditions page, as well as the checkout information when placing an order, clearly explains if there are any applicable restrictions on your order. Learn more on our main FAQ page.
We’re generally able to process and ship orders within 1-2 business days. Since we rely on third-party carriers to complete the delivery, we can’t promise exact delivery dates, but most of our customers receive their order within 3-5 business days.
Regardless of the size of your order or your location in the U.S., we keep our shipping costs to a modest $5 charge. This ensures we can maintain fast, reliable shipping with error-free order processing.
We’d love to hear about the things we’re doing well, in addition to any areas where we can do better. Once you’ve made a purchase with us, we’ll also invite you to leave a review that can be shared with others. We’re constantly working to improve our operations and customer service.
The best way to contact Mitra9 about forming a partnership is through our Wholesale Vendor Page, Affiliate Page, or Influencer Page. We’re excited to work with other brands who share our mission of helping people find a more balanced lifestyle through functional beverages. If you’re already familiar with our Affiliate and Influencer programs, you can sign up now with this easy online application.
Do you have a question about one of these partnership programs that you can’t find the answer to? No problem. Just send an email to sales@mitra-9.com.