Refund policy

ALL RETURNS OR EXCHANGES

After you buy Mitra9, what is the return policy? At Mitra9.com, we want to provide you with the best possible service. In the unlikely event that you wish to return your product, you may start a return through our return portal within 21 days of receiving your order and request a refund or exchange. Your item must be new and unused to be eligible for return.

RETURN OR EXCHANGE REQUEST BY CUSTOMER

To ensure that we continue to provide the best possible product quality, all returned products must be unopened, unused, and contained in their original packaging. Shipping costs to return products are the responsibility of the customer (with the exception of products shipped in error by Mitra9). Once we have received the returned product and ensured that it remains as originally packaged, a refund or exchange, minus the cost of shipping, will be issued within 24 hours.

If you purchased Redo at checkout, they will cover your return shipping label. If not, you will be able to purchase your own label through the return portal.

ORDER OR PRODUCT SHIPPED IN ERROR

Mitra9.com wants to ensure that you are happy with your order. If you received a product or order in error, please contact us within 24 hours, and we will make it right. All returned products must be unopened, unused, and contained in their original packaging with the heat seal intact. Mitra9 will either assume the costs for the return of said product via USPS Priority in order to issue a refund or simply ship out the correct product at the direction of the customer. All shipping costs to replace or return a product sent in error by Mitra9.com.

ERROR BY THIRD-PARTY SHIPPER (USPS, FEDEX, UPS)

Mitra9.com packages every order to withstand the beating that can be applied when shipping a product long distance. We make every effort to get your product to you quickly, in the manner which you select at check-out and without issue, but we are unable to control problems that may arise from USPS, FedEx, or UPS. We cannot assume responsibility for a product that is damaged in transit or delayed by the shipping carrier. All orders are tracked, and in the event that we show your order was never delivered, we will make every effort to assist you in locating the “lost” order or sending a replacement.

REFUND POLICY – PAYMENT METHOD

All refunds will be issued back to the original form of payment used at checkout. We are unable to process refunds to alternative credit cards, debit cards, or accounts. If the original card used for purchase has been cancelled or is no longer active, please contact your card issuer or financial institution. In most cases, the refund will still be routed to your account through your bank’s systems, even if the physical card is no longer in use.

Unfortunately, we cannot issue refunds via a different card, cash, or alternate payment method.